The GL pick up experience can be a headache, just don't get in a rush, and don't depend on the directions on the GL web site, when you call the on site GL rep, ask about access procedures. I have only bought from 2 site (maybe a dozen or so items over the last few years), at the local Army base, it seems they change access restrictions every time you turn around. All visitors must to through main gate and stop at side building to get pass, then the next month it is scan your drivers license at the gate, wait a few weeks and all GL pick ups must enter through commercial truck gate (20 miles driving distance around the perimeter from the main gate), then the latest I hear is all GL pick ups must be escorted while on base (they may be changing that now). Add to this an expected wait of 15 minutes to 2 hours at the GL site waiting for them to open the gate and let you in for your pick up after you show up at your appointment time. This may or may not be due to back log of pick ups, I have sat 4 people back in line picking up and been loaded in under an hour, and I have sat around for an hour and a half being the only one in line most of that time watching the GL people randomly drive their fork lifts around then sit around and do nothing before finally letting me in to get my stuff. At another site where I have made a couple of purchases (Hooks, TX) all entry if through the commercial truck gate and its a free for all trying to squeeze in with all the 18 wheelers that all seem to be in a hurry and think the one with the biggest truck goes first. My last pickup there was scheduled for 0900, gate opens at 0700, I arrived at 0615 to go to the office and get my pass to go through the gate. Trucks had been coming in all night and all wanted to get in at 0700, I made it through the gate at with just enough time to make it to the GL site for my scheduled pick up time. (all trucks had to be inspected at the gate, hoods opened, sniffer dogs, mirrors under the bottom, etc.)
Ike