GL takes $, Still no invoice.

[jcappeljr]

Bought a M109 in sale # 3566. EUC cleared 3 days ago. Money was taken from my account 2 days ago. Still have not got a PAID IN FULL invoice. Really getting pissed off now. Called GL 4 times , they said should get it in about half an hour. JOHN.

 

[dm22630]

Did it happen to end up in your "spam" folder on you email? My 2nd paid in full invoice was in there on my computer.

 

[jwaller]

call your CC company and do a chargeback. you didnt get anything and they have charged you.

 

[CCATLETT1984]

At the very least, doing a charge-back will get their attention.

 

[FMJ]

I was told today by the GL rep here that GL will now charge as soon as you win a "EUC" required auction, then you have to wait until your paperwork clears to get your property.......

 

[jcappeljr]

I have won 4 EUC auctions in the past 3 weeks. GL has not taken any $ until the EUC cleared.

 

[FMJ]

New policy according to him....

I asked "what happens if my EUC doesn't clear?", he said "they will refund your money"........

 

[wsucougarx]

Yah looks like that is the new way of doing things. Once you win they charge you before EUC's go through and the invoices will only be available on GL's website. No more emailing them. I think the invoice thing just changed on Wednesday of this week

 

[wsucougarx]

This way GL can collect interest while you wait on your EUC's. Now that is thinking, plus you don't have to wait around for them to bill you out. I just waited 6 days from EUC approval to actual charging of my card

 

[jwaller]

that sucks. I would be mega pissed when they took 8 months to clear up an old multifuel I bought off them.

 

[Recovry4x4]

I just went through this with an engine I bought. No invoice. Live chat, said they would request it. Phone, said they would request it, email sent me an invoice but it was the wrong one. Called again and got someone named Arriahna (sp). She took a personal interest when I apologized in advance for my attitude. Within an hour it was in my inbox. She did day that effective that day (tuesday) all B&Q invoices would be in your "My Acct" section online.

 

[ragedracer]

Here's a question: If they are charging up front now, what about the trucks that get picked over after you win? It is now YOUR truck - paid for in full. Wonder if they'll take that more seriously?

rr

 

[dm22630]

Here's a question: If they are charging up front now, what about the trucks that get picked over after you win? It is now YOUR truck - paid for in full. Wonder if they'll take that more seriously?

rr

You dont own it until the govt approves it.

Think of it as a 100% deposit.....

 

[ARMYMAN30YearsPlus]

The thing is getting so much like government I remember the day not long ago when you got the SF97 and bill of sale the day you won it at the local auction then on line they still handed you an SF97 when you picked it up. Excuse for going back to HQ was errors in the accountable form. I call this a leadership issue and they just charge us more for less service.

Then again Government is in their name.....

 

[otisroy]

This is a little off-topic, but in the same vein. I heard a nasty rumor that the AF is considering contracting out it's aerial refueling. Man, it's getting weird.

"Congratulations Capt Snuffy. You just took on 3000 lbs. You qualify for a free Slushee with your fill up"

 

[jcappeljr]

Finally received invoice after calling GL 3 times today.On another note, I won a M105 in event #3603 last week. GL already took $ before I even submitted my EUC.

 

[USMilitarySurplus]

You're right on the money, ranchhopper. Not everyone is as upstanding as you SS guys and military vehicle hobbyists are just a part of our buyer base.

I believe an email went out notifying our customers of the change.

 

[pctrans]

Robyn...I myself am curious as to what percentage of sales can be attributed MV hobbyists???

 

[CCATLETT1984]

I received no such email. Something like this should be on the front page of the site, or a page that is loaded when you login.

I reiterate my stance that this is no fair to anyone, just charge us the 25% fee up front, that way you have your money and we arent screwed with waiting for goods we have paid for.
This really hurts the guy that may flip a truck or two on occasion. He's stuck financing the trucks and cant sell them right away since he doesn't have posession of them.

 

[Offroadfabworks]

I received no such email. Something like this should be on the front page of the site, or a page that is loaded when you login.

I reiterate my stance that this is no fair to anyone, just charge us the 25% fee up front, that way you have your money and we arent screwed with waiting for goods we have paid for.
This really hurts the guy that may flip a truck or two on occasion. He's stuck financing the trucks and cant sell them right away since he doesn't have posession of them.