Tough crowd on here! GMG is doing fine. We have expanded our products. Our phone number is 802-368-1750. We prefer email as we receive dozens of calls per week, many of which are requesting technical support for free. Not only do we not have the time to offer free phone support, it's pretty much impossible to diagnose complex electrical issues over the phone...hard enough in chat rooms. It's just an impossible task to respond to every person who contacts us. So we apologize. As for prices, we have reduced prices on many items. Some items we carry, you can't get anywhere else. Our generator prices are fair, considering we have an excellent refurb process and offer a 90 day warranty, which we have NEVER seen anyone else offer. So apologize for not getting back to some of you. Business is good and our parts business is our primary business that we are investing in and rapidly expanding. We serve customers all over the world including the US Government. We hope we can be of help.