infidel got me
Well-known member
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- Newberry, Florida
Just lick your wounds,and find another shop.Ask at your local parts store.
Napa,car quest or a truck stop.Someone fixes em right in WA.
GOOD LUCK
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Really frustrated. .M1010 and questionable work
- Thread starter TechnoWeenie
- Start date
Napa,car quest or a truck stop.Someone fixes em right in WA.
GOOD LUCK
Howlin Mad Murdock
Member
- 161
- 0
- 16
- Location
- Vancouver, Washington
We might be able to give you a few more tips (on shops and such) if you tell us where in Washington you are 
... There's a lot of distance one side to another.
... There's a lot of distance one side to another.
Skinny
Well-known member
- 2,132
- 492
- 83
- Location
- Portsmouth, NH
The shop really messed up not contacting you after going over the estimate. True, book time is never accurate especially on older trucks. Yes, I'd charge you double if I ran into a problem fixing your truck. It is YOUR truck...I don't own it nor did I design it. But a good shop will communicate with you at every major step of the repair.
These things are 30 years old, you are going to pay a LOT of money to someone getting it to a reliable point. If you can't do the repairs for whatever reason, buckle up because your truck is about to take you for a ride.
I would step back and evaluate if this thing is what you want or are looking for. Pretty much everything can be done by a novice with some time and tools but if you don't have the capacity then your only option is to write checks. I hope you find a shop that is courteous and willing to work with you.
These things are 30 years old, you are going to pay a LOT of money to someone getting it to a reliable point. If you can't do the repairs for whatever reason, buckle up because your truck is about to take you for a ride.
I would step back and evaluate if this thing is what you want or are looking for. Pretty much everything can be done by a novice with some time and tools but if you don't have the capacity then your only option is to write checks. I hope you find a shop that is courteous and willing to work with you.
MarcusOReallyus
Well-known member
- 4,524
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- Virginia
That's the way it's supposed to be. My mistake, I eat it. Your mistake, you eat it. Seems simple enough to me.
I dropped a shop for exactly that reason, and will every time.
- 1,679
- 1,727
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- Location
- Nova Laboratories, WA
Can't believe I didn't update this a decade ago....
Shop is H&H Diesel.
The guy they had working on my truck was a new guy, and he actually came to me when I came to pick up the truck, after I paid. He explained they put him on it, KNOWING he didn't know anything about it, as a 'here, go figure out how to do this, it's OK to screw it up, we don't care if we lose him as a customer' kind of thing. They used my truck for him to practice on. He actually said he felt bad because all the extra charges that were added were his fault - he broke BRAND NEW HEAD BOLTS which had to be drilled out, and the shop blamed 'old engine' for the labor and billed me. He didn't know anything about diesel engines and the DOZENS of hours of added labor were because he was going very slow and making mistakes that had to be fixed.
I mentioned before they burned out 3 glow plugs. It wasn't 3 - it was ALL 8. They had left the truck on the 'ignition' position and they glow plug module didn't shut off so it just burned out all the BRAND NEW PLUGS - and DESTROYED BOTH BRAND NEW BATTERIES.. Now, luckily the batteries I had just bought from Costco and was able to warranty swap them, and the plugs were also covered, but they flat out said they wanted to charge me for replacing them aftr THEY messed up.
So, I put my foot down and they end up replacing.. .some of them... after they told me they replaced all of them.. .but now the cold advance doesn't work... I go look in the glove box and there are a couple of brand new glow plugs... sitting in their box... when I called them on them not installing all new glow plugs they said they weren't going to because they were too hard to get to. THEN when I went to go check on the cold advance issue I noticed they put the glow plug wire on the temp sensor, and the temp sensor wire on the glow plug. Of course, sending voltage through a temp sensor toasted it - they refused to replace it claiming it's not their fault.
I ended up paying over $5k (I think it was closer to $6K) when all was said and done - for what was a head replacement, an IP, and bleeding injectors/lines. Oh, and the IP 'failed' while in their care/custody, while they were working on it.. .How convenient! After the head was 'fixed' and banging/clanking, and I brought it back to them, they said they couldn't fix it properly because the IP had failed and it wouldn't even start. They told me I could either pay to replace the pump or they'd toss all the parts in the back and I can call a tow truck to come get it. Yeah, they actually said that. They blamed them not installing a head properly on a 'broken IP' - Keep in mind I think it had either 19 or 20K on it at the time....
I ended up selling it instead of keeping it because every time I looked at it I got mad and dreaded going to start it or drive it and end up stuck on the side of the road.. .with only 22K miles on it... It was reliable after having them fix things half a dozen times - but there was that nagging in the back of my mind questioning everything and wondering what was missed - even if it was running fine then.
I don't have enough cuss words for them. If you look at Google reviews you'll see a bunch of people just like me. Very few places I actually wish ill will on but if that place went up in a ball of flames I'd probably smile and have a beer... AND I DON'T EVEN DRINK!
The fact that an EMPLOYEE has to come to me and tell me he feels bad because they essentially used him to overbill me, intentionally, then refuse to fully fix their mistakes, is absolutely insane.
Shop is H&H Diesel.
The guy they had working on my truck was a new guy, and he actually came to me when I came to pick up the truck, after I paid. He explained they put him on it, KNOWING he didn't know anything about it, as a 'here, go figure out how to do this, it's OK to screw it up, we don't care if we lose him as a customer' kind of thing. They used my truck for him to practice on. He actually said he felt bad because all the extra charges that were added were his fault - he broke BRAND NEW HEAD BOLTS which had to be drilled out, and the shop blamed 'old engine' for the labor and billed me. He didn't know anything about diesel engines and the DOZENS of hours of added labor were because he was going very slow and making mistakes that had to be fixed.
I mentioned before they burned out 3 glow plugs. It wasn't 3 - it was ALL 8. They had left the truck on the 'ignition' position and they glow plug module didn't shut off so it just burned out all the BRAND NEW PLUGS - and DESTROYED BOTH BRAND NEW BATTERIES.. Now, luckily the batteries I had just bought from Costco and was able to warranty swap them, and the plugs were also covered, but they flat out said they wanted to charge me for replacing them aftr THEY messed up.
So, I put my foot down and they end up replacing.. .some of them... after they told me they replaced all of them.. .but now the cold advance doesn't work... I go look in the glove box and there are a couple of brand new glow plugs... sitting in their box... when I called them on them not installing all new glow plugs they said they weren't going to because they were too hard to get to. THEN when I went to go check on the cold advance issue I noticed they put the glow plug wire on the temp sensor, and the temp sensor wire on the glow plug. Of course, sending voltage through a temp sensor toasted it - they refused to replace it claiming it's not their fault.
I ended up paying over $5k (I think it was closer to $6K) when all was said and done - for what was a head replacement, an IP, and bleeding injectors/lines. Oh, and the IP 'failed' while in their care/custody, while they were working on it.. .How convenient! After the head was 'fixed' and banging/clanking, and I brought it back to them, they said they couldn't fix it properly because the IP had failed and it wouldn't even start. They told me I could either pay to replace the pump or they'd toss all the parts in the back and I can call a tow truck to come get it. Yeah, they actually said that. They blamed them not installing a head properly on a 'broken IP' - Keep in mind I think it had either 19 or 20K on it at the time....
I ended up selling it instead of keeping it because every time I looked at it I got mad and dreaded going to start it or drive it and end up stuck on the side of the road.. .with only 22K miles on it... It was reliable after having them fix things half a dozen times - but there was that nagging in the back of my mind questioning everything and wondering what was missed - even if it was running fine then.
I don't have enough cuss words for them. If you look at Google reviews you'll see a bunch of people just like me. Very few places I actually wish ill will on but if that place went up in a ball of flames I'd probably smile and have a beer... AND I DON'T EVEN DRINK!
The fact that an EMPLOYEE has to come to me and tell me he feels bad because they essentially used him to overbill me, intentionally, then refuse to fully fix their mistakes, is absolutely insane.
Last edited:
CARC686
Well-known member
- 333
- 598
- 93
- Location
- Las Cruces, New Mexico
Refer to my sig.Can't believe I didn't update this a decade ago....
Shop is H&H Diesel.
The guy they had working on my truck was a new guy, and he actually came to me when I came to pick up the truck, after I paid. He explained they put him on it, KNOWING he didn't know anything about it, as a 'here, go figure out how to do this, it's OK to screw it up, we don't care if we lose him as a customer' kind of thing. They used my truck for him to practice on. He actually said he felt bad because all the extra charges that were added were his fault - he broke BRAND NEW HEAD BOLTS which had to be drilled out, and the shop blamed 'old engine' for the labor and billed me. He didn't know anything about diesel engines and the DOZENS of hours of added labor were because he was going very slow and making mistakes that had to be fixed.
I mentioned before they burned out 3 glow plugs. It wasn't 3 - it was ALL 8. They had left the truck on the 'ignition' position and they glow plug module didn't shut off so it just burned out all the BRAND NEW PLUGS - and DESTROYED BOTH BRAND NEW BATTERIES.. Now, luckily the batteries I had just bought from Costco and was able to warranty swap them, and the plugs were also covered, but they flat out said they wanted to charge me for replacing them aftr THEY messed up.
So, I put my foot down and they end up replacing.. .some of them... after they told me they replaced all of them.. .but now the cold advance doesn't work... I go look in the glove box and there are a couple of brand new glow plugs... sitting in their box... when I called them on them not installing all new glow plugs they said they weren't going to because they were too hard to get to. THEN when I went to go check on the cold advance issue I noticed they put the glow plug wire on the temp sensor, and the temp sensor wire on the glow plug. Of course, sending voltage through a temp sensor toasted it - they refused to replace it claiming it's not their fault.
I ended up paying over $5k (I think it was closer to $6K) when all was said and done - for what was a head replacement, an IP, and bleeding injectors/lines. Oh, and the IP 'failed' while in their care/custody, while they were working on it.. .How convenient! After the head was 'fixed' and banging/clanking, and I brought it back to them, they said they couldn't fix it properly because the IP had failed and it wouldn't even start. They told me I could either pay to replace the pump or they'd toss all the parts in the back and I can call a tow truck to come get it. Yeah, they actually said that. They blamed them not installing a head properly on a 'broken IP' - Keep in mind I think it had either 19 or 20K on it at the time....
I ended up selling it instead of keeping it because every time I looked at it I got mad and dreaded going to start it or drive it and end up stuck on the side of the road.. .with only 22K miles on it... It was reliable after having them fix things half a dozen times - but there was that nagging in the back of my mind questioning everything and wondering what was missed - even if it was running fine then.
I don't have enough cuss words for them. If you look at Google reviews you'll see a bunch of people just like me. Very few places I actually wish ill will on but if that place went up in a ball of flames I'd probably smile and have a beer... AND I DON'T EVEN DRINK!
The fact that an EMPLOYEE has to come to me and tell me he feels bad because they essentially used him to overbill me, intentionally, then refuse to fully fix their mistakes, is absolutely insane.