GL and Unmanned sites

[Ripcord01]

Why in the Sam **** would anyone have to wait three **** weeks to pick up a trailer that had no Friggin UEC? Gl is mad I requested a refund. They have not been able to set a pickup date due to lack of Management control.at an unmanned site. So I,the customer must suffer.. That surely is not very friendly nor good customer service.. Pluckers..

 

[drgreg]

These are the type of things you should know before you bid. Load-out requirements can change the auction prices as much as item condition.

 

[bullfrog1234]

That happens sometimes. I waited longer for an EUC to clear on a trailer than a truck. Really, that happened!!!

 

[KsM715]

Standard GL customer service. We all know it, its not surprising.

Feels better to vent though doesn't it.

 

[doghead]

I called today to try to schedule a pickup at a GL location. The number is not in service! I contacted GL at Arizona and they said they would get back to me when they have a phone number that works.

I will say, the 2 calls to GL today were both handled very very politely and friendly. I am unhappy with their system, but some of their reps are great!

 

[papercu]

Retail is better for some people. If you want to buy surplus to save money you'll need to learn to put up with things like this. Wayne

 

[doghead]

Retail is for sissys!

 

[Warthog]

Retail is for sissys!

 

[jcappeljr]

Where did you buy the trailer at?What site.

 

[porkysplace]

It is kinda hard to expect GL to tie up a employee from a manned site the better part of a day to go release 1 trailer , I'm sure there were other lots sold at the same time and they want to combine several loadouts at 1 time

 

[NDT]

For those of you complaining about GL, just remember the old DRMO live auction method: After work on a weekday, drive hundreds of miles to your nearest base, get a hotel, and be at the auction the next morning to preview. Then slug it out with the dealers until the gavel falls. If you did not bring a truck and trailer, take another day off work and do your loadout the very next week. Cost a small fortune just to get the chance to buy surplus.

 

[Ripcord01]

NDT , that does sound fun..

 

[Ripcord01]

It is kinda hard to expect GL to tie up a employee from a manned site the better part of a day to go release 1 trailer , I'm sure there were other lots sold at the same time and they want to combine several loadouts at 1 time

You would think that this would be the thing to do, Sounds like good management, It for some reason doesn't happen and has not happend to my knowledge at the unmanned site. You are right, one would think that getting three or four customers trailers out of the way would be a goal, but not so. I have two trailers waiting to be picked up there. One Euc cleared before I am able to pick up the one with no EUC. Go figure? All in Gl fun I guess..