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  1. USMilitarySurplus

    H E L P

    hey docfarmall, I'm sorry that there was an error. Please contact Customer Service and explain the situation. Phone is 480-367-1300 or Live Chat or email info@govliquidation.com. And PM me to keep me posted on the progress.
  2. USMilitarySurplus

    Lot Price and Current Price?? What gives?

    The Lot Details page, where you see the bidding box, refreshes more often than the Current Lots page, for obvious reasons.
  3. USMilitarySurplus

    Titling backlog cleared out

    I was just informed that titling paperwork should now be processed within the normal 30 day time frame, which means we'll also be resuming the $60 charge.
  4. USMilitarySurplus

    SF97s - just letting you know

    I was just informed that titling paperwork should now be processed within the normal 30 day time frame, which means we'll also be resuming the $60 charge.
  5. USMilitarySurplus

    Tax question for Robyn

    Hi Jim - this topic was discussed on another thread - see the top of p.3: http://www.steelsoldiers.com/index.php?name=PNphpBB2&file=viewtopic&t=22249&postdays=0&postorder=asc We're required to collect sales tax whether or not the intent of the customer is to register the vehicle elsewhere...
  6. USMilitarySurplus

    lost paperwork

    That is unacceptable, Jim! I'm so sorry for the confusion. If you want to, you can still fax the form, but send it to Customer Service at 480-367-1450 and ask for a confirmation of receipt. CS is in the habit of sending confirmations and many of our customers are finding it easier to send EUCs...
  7. USMilitarySurplus

    Giving good credit on an SF-97

    I'm glad to hear it. Post some pictures soon!
  8. USMilitarySurplus

    GL Web Site with problems at Auction time!

    As stated previously, there was a staggered closing sequence for that sale. It's determined by lot number, not location. In this case, lots 0001 - 3006 were set to close at 5:00PM ET and lots 3050 - 9720 were set to close at 6:00PM ET. Also, lots without bids remain open for one hour after the...
  9. USMilitarySurplus

    GL website SLOOOOWDOWN

    Don: you shouldn't have to go to the library. We've attempted to optimize the site to be accessible to both dial up and high speed users. I think it slows down mid afternoon when sales are closing but regardless, I'm going to make an inquiry about it. If anybody else wants to chime in with their...
  10. USMilitarySurplus

    EUC

    We receive them through both fax and email but email is increasing in popularity. When we receive an image of a drivers license through email, we save it to use it for future sales until it expires. Here's some more general info...
  11. USMilitarySurplus

    GL Web Site with problems at Auction time!

    If you have the sale and lot number, I can make an inquiry, but my guess is that it wasn't really the last 15 minutes. The lot was probably set to close at 6pm.
  12. USMilitarySurplus

    Ending prices not shown on GL

    Re: RE: Re: RE: Re: RE: Re: RE: Re: RE: Re: Ending prices no First of all, clinto, I'm not a scumbag. And I don't think a gentleman would resort to name calling. Secondly, we are not, as you say, breaking 'multiple laws in multiple states.' Perhaps you're just upset and if you need to vent on...
  13. USMilitarySurplus

    GL Web Site with problems at Auction time!

    Let me encourage those folks with EUC issues to view the stickies under the EUC section of the forum: http://www.steelsoldiers.com/index.php?name=PNphpBB2&file=viewforum&f=113 If you find there is another bullet point that needs to be added, just let me know.
  14. USMilitarySurplus

    Ending prices not shown on GL

    RE: Re: RE: Re: RE: Re: RE: Re: Ending prices not shown on G Sorry for the delayed response, gentlemen. We are not posting final bid prices for BQ items at this time. I apologize for any inconvenience this may cause you. I will let you know when they're posted again to the site. It has nothing...
  15. USMilitarySurplus

    GL Web Site with problems at Auction time!

    Oh my word. Sometimes you guys crack me up. We are not posting final bid prices for BQ items at this time. I apologize for any inconvenience this may cause you. I will let you know when they're posted again to the site. It has nothing to do with you, the bidders, but I am not at liberty to...
  16. USMilitarySurplus

    sf-97 missing

    FMJ: Customer Service will verify receipt of titling paperwork. EUCs are a whole other ball game.
  17. USMilitarySurplus

    question about the condition codes on GL

    Yeah, the condition code given to us by the government is the only source of information we have regarding the condition of an item. We don't receive maintenance records, for example, that would allow us to make a judgment of an item's condition. Which is why we encourage all potential buyers to...
  18. USMilitarySurplus

    sf-97 missing

    I would resubmit the titling request form, like you said, to customer service though, and then ask for verification of receipt after you send it in. Fax is 480-367-1450.
  19. USMilitarySurplus

    GL hassle

    You'll have to ask the Feds about that one. They determine when and what gets a demil code change.
  20. USMilitarySurplus

    GL hassle

    It's ok, Tim. We understand your frustration. There's often no rhyme or reason behind what and when items have a demil code change. Actually, if anyone has examples of random or erroneous code changes, I'd like to know about them. PM me with the info and please include sale and lot numbers. Thanks.
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