I have been waiting for an EUC since the middle of March. Status was set to "EUC Sent" for 3.5 months. I got the same line about COVID but was assured it had been sent to TSC although others have been receiving theirs in the meantime. Just over a week ago it finally updated to "Submitted to TSC, pending approval" which I assume means it was actually finally sent after sitting with GP for 3.5 months. Of course I get promises that someone will look into it and get back to me, but they never do. It still hasn't taken as long as my first EUC which took almost 8 months when they finally "found" it and got it routed correctly.
Now if I can just get the SF-97 for the truck I picked up in January! After 6 or 7 attempts, I finally got someone to acknowledge that was not normal and they would get back to me but of course they didn't and now I can't get an answer via email or phone. 6 months and still going for an SF-97. I despise resorting to legal pursuits, but I am quickly getting there.