I'm willing to wager overloading was the root cause not being unbalanced. Like I said the physics of electricity just doesn't back it up. What's really likely is they looked at the 3 phase rated kVA and then hooked up a single phase equivalent. For example a 25 kVA genset is only good for about 16 kVA at single phase. Combine that with the misunderstanding about continuous and intermittent load duty ratings and we have a pretty good recipe for disaster. Why does NEC 790 (solar panels) require everything to be sized 125% of table value? Because 80% of 125% is 100% and solar is a continuous load. Misunderstanding around single and three phase power, VA vs W, continuous and intermittent loading creates a lot of issues out there. Unless specifically stated for continuous if you run over 80% you WILL eventually melt it. Not to mention other factors such as rise over ambient, motor locked rotor ratings, power factor issues, THD effects, etc... It's actually amazing more stuff out there isn't totally melted.
My observation is that in the last 20 years fewer and fewer young people are getting the same quality instruction I got. I try to teach the younger guys I work with when I have a chance (and they'll listen). I do stuff like bought the whole crew I work with Ugly's references. When I roll up on a guy doing electrical work we talk for a minute, break out the books, design the job the right way. I tell all the young guys in the trades to learn this stuff really well because being good at it is great job security.