Why complain? Because it's asinine that people should have to put up with it. Could things be worse? Yeah, I guess, things could always be worse. But that's like saying "boy, I'm glad I have the flu and can't get out of bed and throw up every five minutes, and I can't complain one bit, because I don't have AIDS." There's a difference between normal wear and tear, and the expected "normal" dents and damage from a truck's two decades of military service, but unnecessary additional damage is, well, unnecessary, and some of us don't like to just bend over and take it.