- 5,637
- 381
- 83
- Location
- Spring Branch, TX
Well here's my situation:
You are now chatting with 'Meredith'
Meredith: Welcome to our live chat service! How may I assist you?
Mark Coen: Hi Meredith. I chatted with you last week regarding a pending EUC and you confirmed that my docs were there and they were in the EUC dept. Later in the week I chatted with Heidi and confirmed again that the docs were in the EUC dept. It has never been updated from a pending status and I recieved an email Friday saying I needed to get the docs in. There was nothing saying I needed an update just the docs. I sent it twice over the weekend but I'm still in pending submission. What do I need to do? Customer 77xxxxx event 4090
Meredith: Just a moment while I check on that for you.
Meredith: We do have a note in your account that it was received.
Meredith: Unfortunately, I am unable to get in touch with your EUC specialist at this time.
Meredith: I am going to make another note in your account regarding this conversation and pass the information along to management
So I confirmed twice last week that they had the paperwork. CONFIRMED TWICE. Yet I still get the nasty gram saying I'm going to lose my sale if I don't get the paperwork in. Somebody needs to seriously pull their head out.
You are now chatting with 'Meredith'
Meredith: Welcome to our live chat service! How may I assist you?
Mark Coen: Hi Meredith. I chatted with you last week regarding a pending EUC and you confirmed that my docs were there and they were in the EUC dept. Later in the week I chatted with Heidi and confirmed again that the docs were in the EUC dept. It has never been updated from a pending status and I recieved an email Friday saying I needed to get the docs in. There was nothing saying I needed an update just the docs. I sent it twice over the weekend but I'm still in pending submission. What do I need to do? Customer 77xxxxx event 4090
Meredith: Just a moment while I check on that for you.
Meredith: We do have a note in your account that it was received.
Meredith: Unfortunately, I am unable to get in touch with your EUC specialist at this time.
Meredith: I am going to make another note in your account regarding this conversation and pass the information along to management
So I confirmed twice last week that they had the paperwork. CONFIRMED TWICE. Yet I still get the nasty gram saying I'm going to lose my sale if I don't get the paperwork in. Somebody needs to seriously pull their head out.