So I guess my windscreen order and getting the money back will be a problem
I did not say that. I meant they are impolite. Or maybe better said unfriendly.
Nevertheless such vendors are timeconsuming in getting your rights.
It is good that they have their business in Germany.
You have rights which they have to fullfill.
I think you will get your money back, if they cant deliver. First they have their chance to fullfill the contract.
Did they give you an ETA? I guess no, that hold them all options of delay open. But they cant delay endless.
They will not risk their business.
The only problem is, how fast do you need the windshield?
This things need time and patience.
Usual time for import is around 4-6 weeks dependend on the delivery-way.
Yes the vendor have its own airplane but i dont think to import parts from USA.
It is an expensive flight with that airplanes
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They think they have a celebrity status of their TV-Precence.
But this is just an soap opera like the "Ludolfs" (Scrapyard-Business) on DMAX.
Much blablabla and nothing behind.