As best as I can follow this situation, you took the appointments available to you and Jared did not honor what his employer assigned as an appointment time.
So GL reneged on their assignation, they did not deliver on goods you paid for. Tell your credit card the entire situation and have them charge back or remove the money from GL's account. If GL did not deliver, the credit card company has a lot of weight and will pursue fraud to the ends of the earth and beyond.
It is up to you to have all your ducks in a row and dates at your command when you explain your situation.
You likely have used one card that is on file with GL. If they are not delivering on subsequent invoices, and they are causing more hardship due to they freezing your account and causing you to lose more product you have paid for, You should be entitled to a full refund on all affected invoices and GL can pound sand in regards to the 25% fee as well since they caused the chaos.
I do think the credit card company is relentless when it comes to fraud. It is up to you to present the case and get them to call the situation fraud on the part of the practices of GL.
Definitely call an elected official or 3 or more and ask for them to intervene as well. There must be a quality control or customer satisfaction government bulldog out there somewhere as well such as the GAO. or the better business bureau. Inform them in writing of the poor performance of GL and inform GL of the letters you will be writing. I am sure the DOD and the EUC place in Battle Creek would love to hear of this poor performance as well.
Call Iron P or the GP customer service and ask them who is watching over them and who can you call to tell of the sloppy poor service of GL. I am sure they would like to hear of this. They may not comment for fear of "defecating in their own nest" if you will.
So GL reneged on their assignation, they did not deliver on goods you paid for. Tell your credit card the entire situation and have them charge back or remove the money from GL's account. If GL did not deliver, the credit card company has a lot of weight and will pursue fraud to the ends of the earth and beyond.
It is up to you to have all your ducks in a row and dates at your command when you explain your situation.
You likely have used one card that is on file with GL. If they are not delivering on subsequent invoices, and they are causing more hardship due to they freezing your account and causing you to lose more product you have paid for, You should be entitled to a full refund on all affected invoices and GL can pound sand in regards to the 25% fee as well since they caused the chaos.
I do think the credit card company is relentless when it comes to fraud. It is up to you to present the case and get them to call the situation fraud on the part of the practices of GL.
Definitely call an elected official or 3 or more and ask for them to intervene as well. There must be a quality control or customer satisfaction government bulldog out there somewhere as well such as the GAO. or the better business bureau. Inform them in writing of the poor performance of GL and inform GL of the letters you will be writing. I am sure the DOD and the EUC place in Battle Creek would love to hear of this poor performance as well.
Call Iron P or the GP customer service and ask them who is watching over them and who can you call to tell of the sloppy poor service of GL. I am sure they would like to hear of this. They may not comment for fear of "defecating in their own nest" if you will.
