Fought GL&Battle Creek-I WON

[ctmustang]

GL submitted my EUC on April 9 and as of Monday no word yet. Needless to say like everybody else I was P----D! So at lunch I called Gl and spoke with a very helpful young lady. Explained what was on my mind and she says I don't blame you folks for being upset. I asked about getting my money back and she informed me that after 90 days I was eligable for a full refund. She also gave me the phone # for Battle Creek. So I called the # and spoke to another nice lady who was as P----D as I was. I was nothing but nice to her like speaking to my mother. She says GL shouldn't give out their phone #. I apoligized for calling and was told that since I was being so nice that she would file a customer ticket for me and send it to the DLA research dept. She said they would contact me the next day and we hung up. I figured to never hear from them but 10 oclock the next morning my phone rang and it was a fellow from DLA telling me my EUC was still in hibernation. He said he would work on it. Well he did. In the meantime I am sending GL E-mail as I was told to do requesting a refund and after 3 e-mails I finally got a response. I figured give me my money back or the EUC. Here is what I recieved from GL and Battle Creek. I'll cut and paste on the next block

 

[ctmustang]

USA


Service Ticket Information:
Ticket No./ Date: 85467363652 / 08/02/2010
Account ID: 019832326 Created By: DODAAC:AL1200


Contact Person
Name: XXXXXX XXXXXX
Telephone: XXX-XXX-XXXX

Service Ticket Detail:
Description: OTHER GENERAL INFORMATION
Quantity of Action: 1
Created On: 08/02/2010



Problem/Interim/Resolution:
Problem: Customer is asking for some status on EUC . Customer was told
GL to contact us here at Battle Creek because his EUC was sent to DLA in
Battle Creek.

Event # xxxx Lot # xxxx

I explained to customer that SOP asked me to send him to website
www.govliquidation.com and their phone number is (480)367-1300.
Questions about their web site, bidding, etc., should be directed to GL.


Resolution:

"We are DLA. We are committed to providing you, our valued customer,
with logistics solutions."

 

[ctmustang]

Dear MR. XXXXXXX

Your inquiry to the DLA Disposition Services Customer Service office
requesting status of the End Use Certificate you submitted in support of
your recent purchase with Government Liquidation (GL) was forwarded to
me <<crm_pdf_print.pdf>> for direct response to you.

The DLA Accountability office responsible for issuing a Trade Security
Control (TSC) clearance to buyers advises that your clearance is still
pending. Because a vehicle you are purchasing has a demilitarization
code of "F" assigned, the Accountability office requires a
demilitarization
certificate in order to complete their clearance process. We provided
the
certifications to the DLA Accountability office today and they will
expedite your TSC assessment and advise GL once completed.

I apologize for the delay.

Regards,

Becky Bellinger
Sales Contracting Officer
DLA Disposition Services - Battle Creek

 

[ctmustang]

Thank you for your e-mail.

Government Liquidation is reviewing the matter of a refund and will notify you in a timely manner of our decision.

Sincerely,

Customer Service Department
Government Liquidation
15051 N. Kierland Blvd.
Suite 300
Scottsdale, AZ 85254

 

[ctmustang]

I got this e-mail this morning.
Dear Valued Customer:

Thank you for participating in our recent Government Liquidation Sales
Event.

Below please find a link to the copy of your Paid-In-Full Invoice.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
If you are unable to click on the above link, you may retrieve your invoice
from your 'Won Lots' page under 'My Account'.

This invoice is subject to the purchasing terms that you agreed to when you
originally placed your bid.

Should you have any questions regarding your invoice, please contact us at
(480) 367-1300, or via email at: info@govliquidation.com

Thank you,

GOVERNMENT LIQUIDATION

Invoice Number: 000000

 

[FireFighterHill]

so no refund yet? im at 90 days today since submission of my EUC, Do they count days since submission or days since sent to BC?

 

[ctmustang]

I believe it starts counting once it is sent to Battle Creek. I guess they didn't want to refund any money so what a surprise to get my paid in full invoice this morning. I guess I didn't relly win but the wait is over finally.
CT

 

[jbingvtx]

Cool Charles! When are ya going to pick it up?

 

[SETOYOTA]

I got a refund on a truck damaged post sale. took only a few days. Guess i was lucky

 

[ctmustang]

A fellow SS member has offered to pick it up and hold it for me until I can get down to get it. It's nice to be associated with alot of great people like we have here on this site.

 

[m16ty]

What would really be a win, win would be if they gave you a refund also . To be honest, with the way GL works it wouldn't suprise me. Of course, they would eventually find the mistake and want the money back with interest though .