Why do I waste my time ??? It's like sticking sharp spikes in my eyes trying to get any useful info out of GL.....
General Info
Chat start time May 24, 2010 4:30:17 PM ESTChat end time May 24, 2010 4:47:31 PM ESTDuration (actual chatting time) 00:17:13Operator Sylvia
Sylvia:[SIZE=+0] Welcome to our live chat service! How may I assist you?[/SIZE]
John Powell: Anything new with the EUCs on Sales 5132, 5147, and 5183. They are way over the usual length of time Battle Creek takes to approve them.
Sylvia:[SIZE=+0] Could you please provide username and customer id in order to take a look at this.[/SIZE]
John Powell: user surfdog
John Powell: #
Sylvia:[SIZE=+0] Thank you! One moment please.[/SIZE]
Sylvia:[SIZE=+0] Sale 5147 was approved on 4/28/10; property should had already been removed. Sales 5147and 5183 are awaiting approval. [/SIZE]
John Powell: "Sale 5147 was approved on 4/28/10;" - I think you mean sale 5132 -- THIS IS ON A TSC HOLD AND I HAVE BEEN TOLD IT WILL NOT BE RELEASED.
Sylvia:[SIZE=+0] I'm sorry, I did mean Sale 5132.[/SIZE]
John Powell: email from GL follows...
:
From: "GL Info" <info@govliquidation.com>
To: surfdog
Sent: Wednesday, May 12, 2010 2:05:43 PM GMT -05:00 US/Canada Eastern
Subject: Event 5132 Lot 5xxx
Dear Value Customer,
The approval that you received regarding Event 5132 Lot 5xxx was given in error. This vehicle has not been cleared by the TSC and you will not be able to remove this property. Once an approval has been authorized by Trade Security you will be notified. We apologize for any inconvenience this may have caused.
Sincerely, Customer Relations Government Liquidation, LLC
Sylvia:[SIZE=+0] Sale 5132 was approved but sales 5147 and 5183 are still waiting for approval. We haven[/SIZE]
Sylvia:[SIZE=+0] We haven't received any update on regards to vehicles on the TSC Hold but you will be notified.[/SIZE]
Sylvia:[SIZE=+0] Is there anything else I can assist you with today?[/SIZE]
John Powell: So I cannot pick up items in sale 5132, correct?
Sylvia:[SIZE=+0] Right, event 5132 will be on hold until further notice. Once the property can be released you will be notified.[/SIZE]
John Powell: Any idea on how long this will take?
Sylvia:[SIZE=+0] We have not had an update, therefore, we can't provide a time frame.[/SIZE]
info: Your chat transcript will be sent to @@@ at the end of your chat.
John Powell: Thank you. out.