In my last sentence, I said it won't take you long to figure out the quality of customer care you will receive.... When you have a problem, or concern, that is legitimate, and can be corrected, a good company is one you can work with and will try to work with you. If a solution is not possible they then should have a real reason, not hide behind blind policy. What I have found is this company's policies are rigid, take it or leave it. That attitude takes customer care out of the equation. When you call GovPlanet's customer care line, the people you talk to have no ability or alternative, but to read you the rules, and lead you on, knowing there is no solution. Probably a frustrating job. My warning is be careful before you bid, they are not bidder friendly.
When my HMMWV clears the EUC process, I will post back here how that goes. If anyone has any advice what to look for and make things go smoother I would be appreciative. I'm afraid that their rigid policies may again come into play. I know you have 8 days to find a reasonably priced transporter and schedule a pickup or start incurring storage fees of $25 a day(pictures were taken of my truck on a dry lake bed, probably capable of parking every HMMWV ever built). Not knowing when your EUC gets approved makes scheduling impossible as I see it right now. I don't know where the HMMWV is located other than the city in California. They would not tell me where my trailer was located until I paid for it. I wonder if I can find out where my truck is located before the EUC clears. I will post how this goes for me, and let you know what to expect.
Thanks