ARGH!!! I know this an EUC thread, but I am so frustrated about my SF97/Title. I picked up my HMMWV 02 Sep. I have been checking on the status of title every couple weeks for the last couple months and always get the same story: "We just got a new batch back and your SF97 is in the next batch to be sent out". Same story for 8 weeks! The also like to tell me how it usually takes 90 business days and it has not been that long. Well great, but does it HAVE to take that long?
In the last conversation I told the lady they've been a broken record for months and she tells me they only have 1 person working this and that it has taken her months to get through signing off the last drop of 500 SF97's and that mine should be going out soon. She also was kind enough to tell me if I don't get my title in 90 days I'll just have to wait longer!
I'm sorry, as much as GovPlanet likes to push the blame to the military, I think the problem is all them for a lot of this. The fact that its been this long and they haven't so much sent out a request for my SF97 is infuriating.
After I received my EUC, I called and asked about the SF97 and title I paid for. I was informed that the SF97 and title paper work would not start until after I picked up the truck. They advised after I pick up the truck that is when the time starts. They advised it could be anywhere from 30-180 days before I would receive the title. They advised me that I would only get a title because the SF97 is used to get the title.
About 7 weeks I was notified by email that my title was being sent out FedEx and I received it about 10 days later.
Well, there was a problem with the paper work. So after receiving my title (Floride title) I went to MVA to get my Maryland title. I was informed that because the sales receipt name was GovPlanet and the name on the title was RitchieBros, and was not the same, I would not be able to get a Maryland title because the sales receipt must match up with the name on the title.
I told them that RitchieBros is the parent company of GovePlanet and they are basically the same. I was told that I would need a letter from RitchieBros stating that RitchieBros and GovPlanet are the same. I was told that the letter would have to be sent directly to MVA and not me, a "third party" person.
The lady at MVA gave me her work email address and told me to have RitchieBros send the letter directly. I called and spoke with person from GovPlanet title section and told her my problem. At first she told me I would have to got through another process to get the letter. I explained to her that I was still at MVA and the MVA was willing to work with me today. I asked VERY nicely if there was anything they could do for me while I was at MVA. After being placed on hold and after waiting on hold for 10-12 minutes, I was told that they sent out a email to MVA with an attached letter as requested. After another 20-25 minutes at MVA I had my title!
Needless to say, I sent a nice email to the GovPlanet employee's suspervisor thanking the employee for all the help that she provide me that day so i could get my title right away without any further delays.
Sorry with the length of this, but I was trying to make two points. One, make sure your paper work matches up, mine did not, plus I did find another error RitchieBros made on the title, however MVA did not catch it and I didn't bring it up. Second, knowing the issues with GovPlanet/RitchieBros has with time issues, and the time the young lady took, and went out of her way to help me out while I was still at MVA, I sent a At-A-Boy or in this case an At-A-Girl. Something like this can go a long way!
One last thing about the EUC's. I been at the Chambersburg, PA outside yard many times before and after the truck purchase and got to know one of the guys there. When I picked up my truck (April 2021) I talked to him about the EUC time issue. He told me that he know the person who is in charge of the government side of the EUC. He said that he was told that the government has the EUC's usually done within 1-2 weeks, and even during this pandemic it has only been 1-3 weeks. He said that it was definitely a GovPlanet time issue and not the government, and he is a Govplanet employee.
Good luck and I hope things workout for you!
Again, sorry for the length.
Tom.