Robyn
I'm sorry that you are being the one hammered on all these issues. There is no other "face" to put on GL that has a chance of effecting any changes.
Thank you for your response to my PM of this AM.
To follow up on my issue of this morning; I, once again, sent the email disputing my suspension to "ATTN: Management" as you suggested. I received a receipt email at 9:33 PM EST tonight. Quoted below.
Dear Mr. Robson,
Thank you for your e-mail. Management is currently reviewing the issue at hand.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Service Management
Well, to be honest I DON"T have any patience in this matter. I addressed it on Monday. It should have been handled then. Two minutes, max.
I COULDN'T offer my cooperation. By definition, that requires two or more parties and it's obvious GL hasn't been one of the potential parties.
I'm disgusted with the casually incompetent environment at your corporate HQ!!!
The amount of issues brought up on this forum indicate that these are not random issues. The entire customer service staff, and more importantly, the management and administration, should read this thread and be required to come up with a plan to "stop the bleeding"
Lance