Apparently there isn't anything anybody can do, ever. That's what got us here. When you log into govplanet, ironplanet, truckplant etc, and go to the terms and conditions, section 16 that discusses "Notices" it says that IP is the company to contact. IP and more specifically Randall Berry is who's going to be named on the suit(that's the court adviser recommendation)
I appreciate you looking into this but the reality is, I won't get my money back until the court orders it
Looking at the notes and talking to the TruckPlanet people, it looks like a he said/she said situation. I do not have any first hand information, but from what I am being told is that the seller states he has attempted to contact the buyer at least twice and that seller states they have not received any phone calls from the buyer (once again not taking sides or calling anyone out, just relaying what I have been told). On 6/13, notes indicate that the buyer was notified that the item was ready for pickup and given the seller's contact information and email address, the buyer became irate and refused to accept the information and demanded a full refund plus a personal default fee from the seller for not being able to pick up the item at the buyer's convenience.
Once again and to affirm, I am not taking sides only letting you know what is on file, which will be used if the case makes it to court. I hope everything works out for all parties involved, but for my little slice of the pie, this was NOT a GovPlanet transaction. I will do what I can to effect change, but at the same time I have to stay in my lane and can only work on GovPlanet specific issues. Good luck, and I sincerely mean that, absolutely no sarcasm intended.
UPDATE: Just to add, the notes in your account also show what you have stated here as to what issues you were running in to. I didn't want you to think the above remarks and notes were the only ones notated.