kfrosty
New member
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- Location
- Belmont, NC
This is the 3rd time since last year I've purchased military surplus from GovPlanet. They limit you to $5k per transaction to a credit card and force you to wire the rest. EVERY single time I've wired the balance, it NEVER posts.
I start getting the friendly reminders that I have 3 days to pay, then I'm past due and can incrue fees. Everytime I get something, I follow up with the transfer details from my bank and we go round and round. It's usually one excuse after another. This time even though I've sent the info 3 times previously, they ask for a confirmation number and date it was sent.
Then when they have that, they claim they want something else. You send everything you have and it's something else. I've had it and started keeping track of each time I have to spend billable hours from my business dealing with their problems. They have no problems being quick to charge late fees, or pickup fees but yet will hold your money interest free for months at a time.
The last time, they gave me a number their Wells Fargo rep and told me it was my responsibility to call their bank and figure out what happened. I was like you have got to be kidding me. Well I called, and sure enough, the rep had an attitude and refused to look up to see if they had my money sitting in their bank. (I stopped asking if it was in GovPlanet's account, just if they could confirm or deny money with the confirmation had came from my bank to Wells Fargo on the date.)
Calling and getting pissy, then magically, somebody at GovPlanet figures it out and in the past the money would post.
They act like you're being unruly when they can't find money after 2 weeks. Anyway, since they will never say what the problem is, I'm starting this thread to see if others are having this same type of problem. After 3 times in a row now since last year, I have a hard time believing I'm the only one having this issue. But if I am I need to figure out what is causing the problem.
I start getting the friendly reminders that I have 3 days to pay, then I'm past due and can incrue fees. Everytime I get something, I follow up with the transfer details from my bank and we go round and round. It's usually one excuse after another. This time even though I've sent the info 3 times previously, they ask for a confirmation number and date it was sent.
Then when they have that, they claim they want something else. You send everything you have and it's something else. I've had it and started keeping track of each time I have to spend billable hours from my business dealing with their problems. They have no problems being quick to charge late fees, or pickup fees but yet will hold your money interest free for months at a time.
The last time, they gave me a number their Wells Fargo rep and told me it was my responsibility to call their bank and figure out what happened. I was like you have got to be kidding me. Well I called, and sure enough, the rep had an attitude and refused to look up to see if they had my money sitting in their bank. (I stopped asking if it was in GovPlanet's account, just if they could confirm or deny money with the confirmation had came from my bank to Wells Fargo on the date.)
Calling and getting pissy, then magically, somebody at GovPlanet figures it out and in the past the money would post.
They act like you're being unruly when they can't find money after 2 weeks. Anyway, since they will never say what the problem is, I'm starting this thread to see if others are having this same type of problem. After 3 times in a row now since last year, I have a hard time believing I'm the only one having this issue. But if I am I need to figure out what is causing the problem.
