So let me add my experience...
i have the 24kw version of this unit, bought brand new from the company after a fair amount of research and back and forth with these people assuring me not only was I getting a good product, but their great support as well.
A bit of background. We built our house completely off grid and I had never owned a diesel anything until I got my tractor in 2005. My first diesel Genset was a Chinese model, New Shanghai 24kw model, bought on eBay. Ran it 5+ years without support, parts became a challenge so I decided I'd upgrade to something newer. It was still running when I sold it.
This Affordable generator has been a royal PITA since the beginning. Unfortunately, I installed it beginning of summer when I had minimal need to run it. That time also coincided with a self inflicted issue with my Outback equipment. I was probably 6 months in when I started suspecting the generator might not be right. It was running unbalanced load, upto 40 volts difference between L1L2. Affordable said everything to assure me the generator couldn't be the problem, must be the off grid equipment. After making sure my Outback inverters etc were all proper and I still had a problem an electrician friend and I set out to prove the generator was the problem. By this time I had about 500 hours, still under warranty, but other problems. The control panel was never right displaying my 100 gallon tank as liters, but not calibrated. Twice the oil sensor failed and then the engine would refuse to shut down, had to block the air. By coincidence the owners son happened to be visiting during this and offered to come take a look. Of course the gen head wiring matched the diagram for Parallel Zig Zig if I remember correctly, which is what it was supposed to be. I watched for about 10 minutes or so as he tried to diagnose the shutdown problem (no, I already knew it wasn't the fuel solenoid), when I said, "you know, still early enough in Phoenix to call and talk to the expert." He replied, " I am that guy". My heart sunk.
Anyway, he fixed nothing. My friend and I rewired the gen to Double Delta. Load is balanced, but my 803A provides more power. I also replaced the fuel pump/governor and it had shut down perfectly. Last spring the water pump went out and it took this guy 6 weeks to finally find one in stock. It was during this time that I acquired my MEP 803A. I have a thread detailing that adventure. I really like my 803 and once I get the aux fuel working right will likely love it. Wish I had been able to find it sooner.
As for Affordable Generators in Phoenix - while I'm at their mercy should I need parts, I'd never buy another generator from them nor recommend them. My warranty proved worthless.
