sailor2000
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Is there a way to check on the progress of GL processing a SF-97? Been over a month now....
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Half the time to process the application is taken up by them processing payment. By not having to process the payment they can do double the amount of applications in the same amount of time. At least that is what was told to my by them.Angus1 said:How does waiving the fee alleviate back log?
They would only confirm that they received the request........Armada said:Call GL. They will ask your cust. number and check where you are on the list.
This is what happen to me, I called and was on hold....while on hold I went to the Live Tech Support....that told me that my request was there.....I still holding my phone and after several minutes I got a tech....well, I gave her my information just to worth all the time I was waiting for and to double tap the information...guess what? she come back saying that my request was not found there......them I told her that the live tech just told me that was there and she said, well, it's not.Recovry4x4 said:Not so much to check the progress but today I logged on to live chat and they at least confirmed that they got my sf97 request FAX.
GL staff is full of ---t . One day they tell you one thing. 3 weeks later a new excuse!! Sounds like those cheap bastards won't hire any more people to process the forms!Meredith: Okay, it is in the process and you should receive your documents in about 3 weeks
Zev Weis: That is what I was told 3 weeks ago!
Zev Weis: Also, I am suposed to have a $200 credit in my acount but was charged the $60 out of my Credit card
Meredith: It was just sent to the DRMS on the 27th of this month. I spoke to the titling department and they advised 3 weeks.
Meredith: If you would like to have management review your complaint, please submit it in writing to: info@govliquidation.com
Meredith: Put "ATTN MANAGEMENT" in the subject line
Zev Weis: Last time I chatted I was told it was waiting to be sent to me by Fedex 2 day air.
Zev Weis: I sent the form in in mid December. Why did it take so long just to send to DRMS?
Meredith: We have an unusually high volume of vehicle sales right now. They are being processed in the order they are received.
Zev Weis: 6 months after winning the auction and I still can't use the truck. What a way to do business! Not very good customer service!
Meredith: Sir, I can assure you that the titling department is processing them as they are received. As I have stated, we have been experiencing an unusually high volume and we are taking steps to alleviate the situation. If you feel that this is something management should review, I recommend you send an email to their attention so that they can address the issue.
Zev Weis: Maybe you can write me a note that I can give to the POLICE OFFICER when he pulls me over for not having registration for my truck.
Wait a day and see if Robyn updates us on this topic. There still is a $60 fee, but it may be temporarily waived under certain circumstances.kfleeman said:I'm a bit confused about the SF97 fee right now. Robyn from GL told us that the SF97 fee had been waived, but I asked "Meridith" today on GL's live chat and she said the fee was still in effect. Which is it?