I'm wondering out loud here... would an Allison repair shop be likely to have equipment that would let them do a better job of flushing out the 10 weight oil and replacing it with ATF than the way I'd do it myself with the repeated drain/fill/drive method? I haven't flushed my M923 transmission yet, but it's on my to-do list.
I am not sure, Mark. Maybe, you could do it. However, they know how the transmission SHOULD shift and they set it accordingly. Perhaps, you have the manuals on that. We are talking about a few hundred bucks (I think it cost me like $350-400 the last time they swapped the shift modulator, flushed the old 10W oil, and replaced the fluid). I don't think that is crazy.
I'll give you an example of something that I don't think you'd know that they did. My truck was hard downshifting from 2nd to 1st...I mean it felt like your fillings were coming loose and you had to make sure your jaws were closed so your teeth did not clash. I took the truck to them and they knew immediately without opening the transmission that it was a little spring in the transmission. It was a fairly easy and inexpensive fix that they could do when they were servicing the transmission. Depending upon the set up of the transmission, a different spring is used that controls how hard the transmission shifts. They knew that immediately. You might have figured that out or maybe you wouldn't. In this particular case, I posted about it here so you might have been able to find that easily.