Here is the problem with GL...they have a monopoly on selling the stuff that we want. Anytime a company has a monopoly on something, there is no reason to worry about the customer because they have no where else to go. Competition in a market usually leads to better products and better customer service (because the companies are competing for our business). Usually, the customer is given the benefit of the doubt...to an extent. Not with GL...the customer is always wrong. They basically are saying, "It is my way or the highway...take your choice." They don't realize how many customers they are pissing off and losing. I've thought long and hard about giving up on GL. I've got plenty of trucks...my wife keeps telling me I don't need any more. However, (for now) I could not do that to you guys...you need the competition for these trucks.
Anyway, GL really does not care what we think. Admittedly, there were fewer people bidding in the old DRMO days, but things ran a lot more smoothly. Bidding results were available...you knew who you were bidding against because they posted the names of the winning bidders...the SF97 came in YOUR NAME...and it came promptly...no waits of several months. I put in a claim for two trucks that I got that were damaged AFTER the sale went off. They denied my claim because the GL staff said they did not touch the trucks and the trucks were damaged previous to the auction. Tell me how they remember the exact condition of my trucks when there are hundreds of trucks coming through this particular location. They also said the trucks were not moved around the yard. That's strange...the pics show them located near railroad tracks and they were parked against a concrete barrier when I went to pick them up. Can anyone spell C-Y-A? Of course, that is what they were doing. They denied that they damaged my trucks. They moved them with a forklift and a chain on one of the front lifting shackles. Then, they walked the trucks around the yard and damaged the hoods. Since the trucks are M814s...and are VERY long...they had trouble maneuvering them around and side-swiped another truck probably because there is some damage to one of the beds. Here is what they had to say (and tell me that this is not "my way or the highway" attitude)...
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Thank you for your email. As stated before, according to the site records, there were no annotations on the invoice regarding the condition of the property. Per the Terms and Conditions, the buyer or the buyer's agent is responsible for verifying the property purchased before it's removed. After property is removed from a Government Liquidation facility, GL does not have management over that property. Consequently, there is no means whereby a property claim can be validated.
Section 95 of the Terms and Conditions states that either you or your authorized agent will be required to sign for all material in the presence of a GL representative (unless otherwise approved by an authorized GL agent) prior to removing property. Per the Terms and Conditions, if the property is not acceptable, do not remove it.
Please note that you agreed to these Terms and Conditions at the time your bid was placed.
Furthermore, our records indicate that the DRMO did not move your vehicle(s) from their original location. In the future, it is recommended that you either bring your concerns to a GL employee's attention before the property is removed or you may leave the property at the site.
At this time, as no further information has been presented that has not already been reviewed, GL will consider this claim closed.
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My biggest mistake was removing the property with the damage. I should have made a big deal about it before removing the trucks, but I did not want to get the GL site guys in trouble because they are very nice. I also did not do so because I really figured all they would do was allow me to back out of the winning bid. I wanted to keep the trucks because they were fresh rebuilds...still had plastic caps on the grease fittings...everything (that was not damaged by GL) was either new or rebuilt. So, I dealt with the damage. The damage can be fixed, fortunately...but GL could careless. They even tried to pass the blame to the towing company for the damage...it is everyone's fault but theirs.
